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Let’s Fix Your Contact Center Headaches
Whether you’re drowning in long queues, rising costs, or frustrated customers — we’re here to help. No sales fluff. Just real conversations about what’s broken and how to fix it.
sales@vertexcx.com
Turn High-Volume Chaos Into Seamless Customer Experiences.
We help businesses handle overwhelming customer interactions with smart automation that reduces errors, speeds up response times, and boosts conversions — without adding more complexity.
60%Reduction in Wait Times
40%Wrong Transfers
30%Lower Support Cost
Peak Spike!
Long Queues
Support Cost
CHALLENGES IN CX
What’s slowing down your customer support?
Modern contact centers face a tough balancing act — customers expect instant, personalized support, but growing teams to meet those demands is costly and unsustainable. The result? Longer wait times, frustrated customers, and burned-out agents. If these sound familiar, you’re not alone — here are the common roadblocks slowing down customer support teams today.
Long Wait Times
Customers on hold get frustrated and churn
Agent Burnout
Wasting time on repetitive, routine questions
Wrong Transfers
Customers get bounced between departments
Hiring Costs
Scaling with more agents eats profit margins
Solutions
Solutions
How We Fix What Slows You Down
Customer Support Efficiency
Cut customer wait times by half and eliminate pointless transfers — without hiring extra agents.
- AI bot handles routine queries instantly
- Right agent routing
- 50% shorter waits, 40% fewer transfers, 30% lower costs
Agent Time Multiplier
AI auto-summarises, fills CRM, closes ACW, and routes intent-based transfers.
- AI auto-summarises calls + updates CRM in seconds
- 40% less After-Call Work (ACW)
- Agents free to handle 1–2 more calls/hour
Live CSAT Rescue
Live transcripts + AI alerts when CSAT/SLA risk spikes. Supervisor can jump in before the blow-up.
- AI monitors live calls → flags risks instantly
- Supervisors can intervene mid-call
- SLA ↑ 95%, CSAT ↑ 20%
Agent Brain Extension
Embedded softphone guidance — AI whispers the right answer in real time.
- Whispered guidance inside the softphone
- Faster onboarding (↓ 40%)
- Handle calls with 50% less Average Handle Time
Results
Results
What You Get — Tangible Outcomes
AI Powered Customer Support Efficiency
Slash wait times and pointless transfers while keeping customers happy — without hiring more agents.
Customers get instant answers on common requests.
AI gathers context before handoff = fewer “sorry, wrong department” moments.
Smarter routing means agents only get what matters.
↓ 50%
Wait Times
↓ 40%
Wrong Transfers
↓ 30%
Support Costs
Agent Time Multiplier
Remove 2–3 minutes of agent busywork per call so they spend time talking to customers — not forms.
AI auto-summarises and pushes notes to CRM.
Post-call wrap-up cut nearly in half.
Free agents = more calls handled per shift.
↓ 40%
ACW
↑ 20%
Calls
↑ 15–20%
Productivity
Live CSAT Rescue
Stop losing customers after the damage is done — rescue the experience before they churn.
AI flags frustrated customers in real-time.
Supervisors can step in live, not after a bad review.
Protect brand reputation before it breaks.
↑ 95%
SLA
↑ 20%
CSAT
↓ Significantly
Churn
Agent Brain Extension
Give every agent the right answer in real time. Faster onboarding, fewer mistakes, smoother calls.
Real-time whisper guidance for agents.
Onboarding new hires slashed from months to weeks.
Veterans make fewer errors, rookies sound confident.
↓ 40%
Onboarding Time
↓ 50%
Average Handle Time
↓ CSAT
Transfer Rate
How It Works
How It Works
Contact
Contact
Struggling with high wait times?